Friday, September 02, 2005

Netflix -- Doing the Right Thing

If you rent movies, rent them from Netflix, instead of driving over to your nearest rental outlet. As are many in this country and across the world, I have been following the events in New Orleans and the other areas stricken by Hurricane Katrina. This is off-topic for AskUncleMark, but I had to report on this.

A poster on a New Orleans blog posted this note from Netflix, which was sent to the customer base in the hurricane affected areas:

The U.S. Postal Service has let us know that postal delivery to your address has been interrupted due to Hurricane Katrina. All of us at Netflix extend our sympathies to you and your loved ones during this difficult time.
We want you to know that we have stopped billing your account and are in the process of issuing a refund of your last bill. When you are ready to resume your service, please visit the Netflix website, where you will have the option to restart deliveries. When you restart your service, your first month will be at no charge.
If you would like us to send your DVDs to a different address, please click here. If you would like to speak with us about your Netflix service, please call our Customer Service Team at 1-800-715-2130 which is open Monday-Friday from 6:00am to 7:00pm Pacific Time and Saturday-Sunday from 6:00am to 2:30pm Pacific Time.

The Netflix Team

This is truly awesome. Netflix is a great service, and this gesture shows that they have heart.